10 Frustrations Home Buyers May Experience When Working with a Realtor

Working with a Buyer's Agent

10 Frustrations Home Buyers May Experience when Working with Realtors

With the new Real Estate laws coming out early this Fall, home buyers will have to hire Realtors or they run the risk of purchasing a property with no representation, or even worse, someone working against them. You wouldn’t go to court without an attorney representing you; you shouldn’t buy a home without a Realtor.

As a Realtor who works with both buyers and sellers, one of my biggest goals when working with a customer is making sure they feel secure in the process. I have done countless hours of reading and research and come up with the 10 most common frustrations that buyers have with their agents.

Lack of Communication

Buyers often feel ignored or uninformed when Realtors do not respond promptly to inquiries or fail to provide regular updates.

When you hire me as your buyer’s agent, your phone calls, text messages, and emails will be responded to quickly. I answer my phone in the evenings, weekends, and holidays. If I am with another customer, I will let you know that and will return the communication as soon as I am finished. I am able to work on the road, so if you have a question about a property, I can get you that information while I am out in the field. As a team, we will agree on how you like to be communicated with as well as the frequency. 

Unrealistic Expectations

Buyers become frustrated when Realtors set expectations too high or provide overly optimistic assessments of the market or properties.

I am a straight shooter and will tell you how I believe the market is based on facts and numbers. Yes, I like to be positive, but I am also realistic and I hope you are too. I also believe that it never hurts to put in an offer. Whether I feel the offer is too low or not, that might not be the deciding factor for a seller and I will do everything in my power to get you the best possible terms on a property that you are interested in.

Pressure to Decide Quickly

Buyers feel rushed by Realtors who push them to make quick decisions, leading to stress and potential buyer’s remorse.

I am patient and my number one goal is to make sure you are happy with your decision. It is important to have very honest conversations about what type of home you are looking for as well as a pre-approved price range. By doing this, we do not waste time looking at homes that are unreasonable or do not meet the basic criteria.

Limited Availability

Realtors who are hard to reach or unavailable during weekends, evenings, or holidays can be a major frustration for buyers with busy schedules.

I am a full-time Realtor, this is not my side gig. I am available when you need me to be, which in most cases, are weekends, evenings and holidays. If there is an unavoidable conflict in schedules, I have a select group of Realtor associates who have the same passion and trustworthiness as I see in myself, they can step in for me - but this rarely ever happens.

Inadequate Property Listings

Frustration arises when Realtors present properties that do not match the buyer’s criteria or preferences, wasting their time.

This is what makes our initial meeting so important. By sharing your must-haves and would-like-to-haves, we can fine tune the type of properties you are looking for. If you do not have a clear idea of what you are looking for, that is fine too; the process will just take a little longer.

Lack of Market Knowledge

Buyers expect their Realtors to be knowledgeable about the market, and frustration occurs when they lack expertise or insights.

I have lived in Naples for over 25 years and try to keep up on all of the trends and new developments. If, by chance, I do not know the answer to a question, I will find the best source and get those answers. There are some areas I cannot directly comment on, like crime, best schools, and diversity, but I can share the sources where you will find out this information.

Hidden Costs

Surprise fees or undisclosed costs can frustrate buyers who feel blindsided by unexpected expenses during the transactions.

Many homes and condos in Naples and Southwest Florida are located within HOA’s (Homeowners Associations). Within these HOA’s are subdivisions of either condo associations or additional HOA’s. It is my job to find out what the fees are for each association, if there are any assessments, transfer fees, or capital contributions. When initially sharing listings with you, we might not have all of the information, but if there is an interest in the property, we will have all of the information before putting in an offer.

Lack of Transparency

Buyers dislike when Realtors are not upfront about the condition of properties or the negotiation process.

I insist that buyers always conduct inspections - a lot can be hiding behind a new coat of paint. I do point out visual issues, even at the detriment of the sale, my job is to protect you in your purchase. In our initial meetings, I educate you about the entire process including what happens after inspections depending upon what type of contract you use. I explain how we can renegotiate regardless of the type of contract we use.

Poor Negotiation Skills

Ineffective negotiating by Realtors can result in buyers feeling they didn’t get the best deal or terms.

I have furthered my education by earning the RENE - Real Estate Negotiation Expert certification through NAR - National Association of Realtors. I also have very good relationships with other Realtors, which, in my opinion, is extremely important in negotiating.

Overpromising and Under Delivering

Realtors who make promises they cannot keep lead to disappointment and frustration among buyers.

I will not make a promise I cannot keep. I will be upfront with what I can and cannot do and pride myself in over delivering on your expectations of me.

My goal is to enhance the buying experience and create a pleasurable buying process so that we may build a long lasting relationship. If you are interested in purchasing a home in Naples or Southwest Florida, I would be happy to speak with you and answer all of your questions.

 

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